Pretty Pooches want to ensure you (& your pooches) are happy with your order.

However, in the unlikely occurrence that you are not satisfied, we offer a 7 day, no questions asked, returns policy on all products except Grooming, Herbal Tea, Supplements & Food.

If you purchase an item that you do not wish to keep for any reason, Pretty Pooches will be happy to refund the purchase price excluding any postage and packaging costs. If postage was free we reserve the right to deduct £4.00 for postage & packaging. You must send this item back in pristine condition with labels attached and all original packing in tact. Pretty Pooches reserve the right not to refund if the item is not returned in a re-saleable condition.

We recommend that you obtain proof of postage and use recorded delivery. Postage costs on returns are the customer’s responsibility unless a product is defective. Defective products will either be exchanged at no extra cost to the customer or a full refund will be given.